Shipping and Delivery Policy

2. Shipping and Delivery Policy

Effective date: 07 September 2026

2.1 Order processing

Orders are normally prepared within 3-5 business days after payment confirmation.

Handmade, personalised, pre-order or limited-edition products may require additional preparation time. Any different timeframe will be displayed on the product page or communicated before the order is accepted.

Orders placed during launches, promotions and peak periods may take longer. We will inform you if a material delay occurs.

2.2 Delivery destinations

Miomosa currently delivers to:

Romania;
EU
Europe

If a destination is unavailable at checkout, please contact us before ordering. We cannot guarantee that delivery can be arranged.

2.3 Delivery charges

Delivery charges are calculated according to destination, parcel size, weight, order value and selected service. The total charge will be shown before the order is submitted.

Current rates and free-delivery thresholds:

Romania: Calculated at checkout
EU: Calculated at checkout
Non-EU destinations: Calculated at checkout

Free-delivery offers may exclude remote areas, B2B orders, oversized products or expedited services where this is stated in the offer.

2.4 Estimated delivery times

After dispatch, estimated delivery times are:

Romania: 3-5 business days
EU: [3-5 business days
Non-EU destinations: 3-30 business days

These are estimates rather than guaranteed delivery dates. Weekends, public holidays, customs procedures and circumstances outside our control may affect delivery.

2.5 Couriers and tracking

Orders are delivered using Rominia Post and TCE or another suitable delivery partner.

Where tracking is available, we will send tracking information to the email address provided with the order. Tracking may take several hours to become active.

2.6 Delivery information

You are responsible for providing a complete and accurate delivery address, including building, apartment, access and telephone information where required by the courier.

If a parcel is returned because of an incorrect address, repeated failed delivery or failure to collect it, we may deduct reasonable direct return and redelivery costs from any refund, where permitted by law and where the customer was properly informed.

2.7 Receipt and transfer of risk

For consumer orders, risk passes when you or a person designated by you, other than the carrier, receives the goods.

If you independently appoint a carrier that was not offered by Miomosa, risk may pass when the goods are handed to that carrier, as permitted by law.

2.8 Delayed or lost parcels

If tracking has not updated or the estimated delivery period has passed, contact miomosaofficial@gmail.com.

We will investigate with the courier. A parcel will be treated as lost only after the courier’s investigation or the applicable waiting period has been completed.

Your mandatory rights remain unaffected if we fail to deliver within the agreed or legally applicable period.

2.9 Damaged parcels

If the outer parcel is visibly damaged, photograph it before opening where reasonably possible. Please also photograph the internal packaging and affected products.

Report transit damage to miomosaofficial@gmail.com within 7 days. A short reporting request helps us investigate but does not remove statutory rights concerning defective or damaged goods.

Do not use a cracked candle container, leaking diffuser or visibly damaged cosmetic product.

2.10 Customs and non-EU deliveries

For destinations outside the EU, the recipient may have to pay customs duties, import VAT, clearance charges or local handling fees.

Unless checkout expressly states otherwise, these charges are not collected by Miomosa and remain the recipient’s responsibility. Customs delays are outside our direct control.

2.11 Split deliveries

We may send products from one order separately where necessary. You will not be charged additional delivery fees unless this was agreed in advance.

2.12 Contact

Questions about delivery should be sent to miomosaofficial@gmail.com, quoting your order number.