Loalty Programme Terms Policy
8. MIOTeamLoyalty Programme Terms
Effective date: 07 September 2026
8.1 Programme operator
The MIOTeamLoyalty programme is operated by:
Borbel Elena Cerasela pfa, trading as Miomosa
Zaharia Boui 17, Sibiu, Romania
Participation is subject to these Programme Terms and Miomosa’s general Terms and Conditions.
8.2 Eligibility
Membership is available to individuals who:
are at least 18 years old;
create a Miomosa account;
provide accurate information; and
accept these Programme Terms.
Membership is personal, free of charge and may not be sold, transferred or shared. One membership is permitted per person unless Miomosa expressly allows otherwise
Business or wholesale purchases are excluded unless a particular B2B loyalty arrangement states otherwise.
8.3 Joining
You join by creating an account and selecting the option to participate in MIOTeamLoyalty.
You are responsible for protecting your account credentials and notifying Miomosa if you suspect unauthorised access.
8.4 Earning points
Members earn points according to the earning rates displayed on the loyalty page at the time of the qualifying activity.
Qualifying activities may include:
completed eligible purchases;
account registration;
approved referrals;
birthday rewards, where the required information and permission have been provided;
reviews or other activities expressly identified by Miomosa; and
limited promotional activities.
Unless stated otherwise, points are calculated using the eligible product value after discounts and exclude:
delivery charges;
taxes separately charged;
gift-card purchases;
cancelled or refunded products;
wholesale purchases; and
activities suspected of being fraudulent or artificial.
Points may remain pending until payment is confirmed and the applicable return period has expired.
8.5 Point value and redemption
The current conversion value and available rewards are displayed in the member account or loyalty page.
Points:
have no cash value;
cannot be exchanged for money;
cannot normally be transferred;
cannot be used to purchase prohibited or excluded items; and
may be subject to minimum order or minimum-point requirements disclosed before redemption.
Unless a promotion states otherwise, only one loyalty reward or code may be used per order.
Points cannot be redeemed after an order has already been placed.
8.6 Expiry
Points expire 1 months after they are earned or after 1 months without qualifying account activity.
We will display or communicate expiry information where reasonably possible. Expired points cannot normally be restored.
If Miomosa chooses to restore points as a gesture of goodwill, this does not create an obligation to do so in other cases.
8.7 Returns and cancellations
If an order is cancelled, returned or refunded, points earned from that order may be cancelled or deducted.
If a reward was used on a returned order:
the cash refund will be based on the amount actually paid;
the reward or points may be restored where the programme rules and technical system permit; and
points will not be restored where they had expired independently or were obtained improperly.
Returning part of a promotional order may cause the original reward calculation to be adjusted.
8.8 Referral rewards
A referral reward is available only where:
the referred person is a genuine new customer;
the referral link or code is used correctly;
the qualifying order is completed and not returned; and
all published referral conditions are met.
Members must not:
send unlawful or unsolicited marketing messages;
publish referral codes deceptively;
create duplicate or fictitious accounts;
refer themselves; or
make misleading statements about Miomosa.
Referral rewards may be cancelled if these rules are breached.
8.9 Promotions and bonus points
Bonus offers may have separate conditions, including an activation period, eligible products, maximum award and expiry date.
Where promotional terms conflict with these general Programme Terms, the specific promotional terms apply to that promotion.
8.10 Account suspension and misuse
We may suspend or close a loyalty account and cancel improperly obtained points where we reasonably believe there has been:
fraud or attempted fraud;
account duplication;
manipulation of reviews or referrals;
unauthorised resale;
abuse of promotions;
false information; or
another material breach of these Programme Terms.
Where appropriate, we will allow the member to contact us and explain the circumstances.
8.11 Changes to the programme
We may change the earning rate, reward catalogue, expiry rules or other features for legitimate business, technical or legal reasons.
Changes will apply prospectively. We will provide reasonable notice of a material adverse change and, where practical, allow members a reasonable period to use existing points.
We will not remove a reward already validly applied to an accepted order unless required by law or necessary to correct fraud or a clear error.
8.12 Ending the programme
Miomosa may end MIOTeamLoyalty by providing reasonable advance notice. The notice will state the final date for earning and redeeming points.
After the stated deadline, unused points will expire unless mandatory law requires otherwise.
8.13 Leaving the programme
You may leave the programme by contacting miomosaofficial@gmail.com or closing your account through the available account settings.
Leaving the programme may result in the loss of unused points. If you also request deletion of personal data, certain transaction or suppression information may still be retained where required by law.
8.14 Privacy
Personal data used to administer MIOTeamLoyalty is handled in accordance with the Miomosa Privacy Policy.
Programme membership does not automatically constitute consent to email or SMS marketing. Marketing choices can be managed separately.
8.15 Liability
Nothing in these Programme Terms excludes mandatory consumer rights.
Miomosa is not responsible for temporary unavailability or display errors affecting points, but will make reasonable efforts to correct verified account balances.
8.16 Governing law and complaints
The programme is governed by Romanian law, without depriving EU consumers of mandatory protection available in their country of residence.
Questions or balance disputes should be sent to miomosaofficial@gmail.com with the member’s account email and relevant order information.